Our goal is to provide you with not just the answers but a clear and concise explanations that help you navigate our services and how we operate. We look forward to serving you even better through this FAQ.
We are based in Northern NJ and service most of NJ and NY, including Long Island. We do travel and have served loyal clients in CT, DE and beyond.
Please complete the inquiry form here or found beside each respective service on the website.
If booking a ready to order service, you are welcome to self schedule using the calendar and secure with a deposit.
Delivery is calculated at the rate of $4 per mile from 07032 HQ to venue and Venue back to HQ. Additional fees may be based on time/scale of your request. In these cases delivery likely is a flat rate including tolls by zone and trucking needs, if necessary.
Delivery rates start at $60 for NJ and $150 for NY.
Mockups are not a deliverable item when booking a service. We may use mockups internally to organize our clients and our weekly projects but these are not assumed to be shared with the client and we don’t design a mockup for every single booking. Only detailed consultation clients receive one mockup with their service. Otherwise, if you would like a mockup for your event , Clients can receive one mockup for $75 with their service.
Cancellation with 30 Days or More Notice:
If you choose to cancel your order with 30 days or more notice before the scheduled event, your full balance will be transferrable to another date of your choice in the future 12 months, subject to availability.
Cancellation with 29-14 Days Notice:
If you choose to cancel your order with a notice of 14 days or more before the scheduled event date, 75% of your full balance will be transferrable to another available date. This transferable amount can be applied to a future booking within 6months
Cancellation with Less than 14 Days Notice:
If you cancel your order with less than 14 days notice but more than 3 days notice before the scheduled event, 50% of the total payment will be forfeited, and the remaining balance will be transferrable to another date within 6months, subject to availability.
Cancellation with 3 Days or Less Notice:
Cancellations made within 3 days or less before the scheduled event will result in the complete loss of the payment. No refunds or transfers will be provided in this case.
Transferring to Another Date:
In the event of a cancellation, the transferrable balance can be applied to another date within a reasonable timeframe, subject to availability. If the rescheduled event involves additional costs, the client will be responsible for covering the difference.
Request for Transfer:
To initiate the transfer process, please contact us as soon as possible. The availability of alternative dates will be confirmed, and any necessary adjustments to the balance will be communicated.
Absolutely! We offer foil only installations upon request. Please ask us for those options via inquiry form.
-Preferred Method – Zelle, info will be on invoice
-Checks made payable from businesses only
-Option to pay via credit card on invoicing available with 4% fee added to your total
Do you wonder what the length of balloons looks like? What is 5 ft exactly? Not sure what size you need? No worries, We’ve got you covered!
We recommend a minimum of 12 ft garland to go over a single door or single 8ft panel and 16ft for a double door. If you are unsure, send us a picture with the measurement of the space and we can help- Please note any garland under 12ft is not available for delivery and installation. Please see Grab and Go
Best way to contact us
If inquiring for services please complete the form first, you will be instructed to do so before a quote can be generated
HOUR OF OPERATION
Tuesday – Thursday 8 am – 8 pm
Please allow us 48 business hours to respond 🙂 Email is the best form of contact , but available to you anyway you find it easier to order balloons!
Are you a fellow
Resources for your balloon biz can be found here